What is the Pier Assistance Program?
The Pier Assistance program offers boarding and departure assistance with wheelchairs to guests with mobility issues for you and your traveling companions. Please email Jazz Cruises at [email protected] or call us at 844.616.6279 and a member of our guest services team will add this accommodation to your reservation.
Are Wheelchairs and Scooters available?
Absolutely. Wheelchairs and scooters are available to rent from several sources and will be delivered to your stateroom before you board. Celebrity Cruises Access Department will be able to coordinate wheelchair and scooter rentals for you during your cruise. You can contact the Celebrity Cruises Access Department at 1.866.592.7225 or [email protected]. Some rental services that operate within the Miami area include Special Needs at Sea and Scootaround Rentals. Call Special Needs at Sea at 800.513.4515 or visit their website here. Or call Scootaround at 888.441.7575. or visit their website here.
What is Main Show Accessible Seating (SAFE Seating)?
The SAFE (Seating Assistance for Entry) program is an onboard accessibility program designed to allow for safe and convenient access (for a guest and one companion) to the Celebrity Theater for each evening’s main show. Designated SAFE areas will be clearly marked and are reserved for those who require assistance and submit the requested information. Once the SAFE Form is successfully submitted, you will receive additional details 2 weeks prior to your sailing date. By utilizing the SAFE program, you are given an easily accessible seat, typically located near the rear of the Celebrity Theater. Please note: the SAFE program is only for Main Stage shows in the Celebrity Theater and does not guarantee a seat in secondary venues. Click here to complete the SAFE Form for our accessible seating. The SAFE Form must be completed no later than 45 days prior to boarding. Please note, that utilizing SAFE in order to avoid wait time is strictly prohibited. Guests who attempt to misuse this service will be revoked from the program for the duration of the cruise and possible future sailings.
What if I have Dietary needs?
If you have special dietary needs, you will need to discuss these with the Celebrity Access Department. For special dietary needs, Celebrity Cruises asks that you give them 60 days of advance notice. For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or [email protected]. Please note that you will need your Celebrity Cruise Line Reservation Number prior to submitting your requests.
What if I have Medical needs?
If you have medical needs, such as storing medicine or needing distilled water, you will need to discuss these needs with the Celebrity Cruises Access Department. Your stateroom will have a small refrigerator that may be adequate for storing medicine that needs to be refrigerated, but please confirm this with Celebrity Cruises. For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or [email protected]. Please note that you will need your Celebrity Cruise Line Reservation Number prior to submitting your requests.
What if I need Dialysis Treatment?
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Celebrity Cruises vessels. However, Celebrity Cruises does not have the ability to assist or administer hemodialysis treatments. Guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or [email protected]. Please note that you will need your Celebrity Cruise Line Reservation Number prior to submitting your requests.
Celebrity Cruises makes every effort to make cruising accessible to everyone. Below please find information on assistance options that our guests frequently inquire about. The most up-to-date information can be obtained through the Celebrity Cruises Access Department here. Please be advised: You will need to provide your Celebrity Cruises reservation number to the Access Department to reserve your accessible cruising service.