What is Jazz Cruises, LLC's cancellation policy?
All payments made for a Reservation are non-refundable at the time of payment and non-transferable to the following year. Therefore, we strongly encourage the purchase of Travel Insurance.
Should I purchase Travel Insurance?
We highly recommend protecting your investment with Travel Insurance. Travel Insurance can help provide coverage for unforeseen circumstances during your cruise. Jazz Cruises, LLC offers you the Travel Guard Preferred travel insurance plan through our partnership with Travel Guard. Not only is the Travel Guard Preferred Plan the most popular and comprehensive package of travel insurance and assistance services for travelers, but Travel Guard specializes in providing quality coverage, superior customer care, and claim service to our guests. When you add The Preferred Plan to your trip, you protect yourself from your policy’s effective date through your return home. You are more than welcome to purchase Travel Insurance through the provider of your choosing.
What does Travel Insurance cover?
AIG Travel Guard's Insurance plan covers cancelations for unforeseen circumstances such as missing the cruise due to inclement weather, diagnosed illness to you or an immediate family member, or death to you or an immediate family member. You may also purchase additional coverage, including Cancel For Any Reason. However, if you or your travel mate(s) have pre-existing conditions, you must purchase Travel Insurance within 15 days of placing your deposit for your cruise. Please visit www.travelguard.com or call 1.800.826.1300 for more information.
How much does Travel Insurance cost?
Like most insurance plans, the cost of Travel Insurance is based on multiple factors including your age, the U.S. state in which you live, and the cost of your cruise. Cost may vary by day. Please call Jazz Cruises, LLC at 844.616.6279 or contact Travel Guard to receive a free quote.
How do I purchase Travel Insurance?
You can contact our provider, AIG Travel Guard, at 1.800.826.1300 or www.travelguard.com, to purchase directly through them. You may also call us at 888.852.9987 and we can purchase your plan on your behalf. If you would prefer to shop around for policies, you are more than welcome to do so.
If I have not purchased Travel Insurance for my cruise, can I still do so?
Yes! You can purchase Travel Insurance up until 72 hours prior to the cruise. However, if you or your travel mate(s) have pre-existing conditions, you must purchase Travel Insurance within 15 days of placing your deposit for your cruise.
Does AIG Travel Guard cover non-U.S. residents?
AIG Travel Guard only covers U.S. residents. If you reside outside of the United States and would like to purchase Travel Insurance, please contact your preferred local Insurance Company.
For U.S. residents, Click here for state specific Preferred Plan information, complete terms, conditions and exclusions that apply. For more information please contact Travel Guard at 1-800-826-1300.